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RICHARD
GRAY’S POWER COMPANY, LLC
ANSWERS TO MOST FREQUENTLY ASKED QUESTIONS
Q –
HOW GOOD OR BAD IS
YOUR HOUSEHOLD ELECTRICITY TODAY?
Answer
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AC power is the “wild
card” electronics face today. |
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Electricity supplied by
your utility company to their transformers located on the street in
front of your homes is quite good; unfortunately, the problem occurs
between the street transformer and your home. |
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During most hours and
based on the number of additional appliances are operating by you and
your neighbors, you get electrical spikes, small power surges, that
can damage your valuable equipment and rob them of maximum performance
potential. |
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Ideally, if you could plug
your home theater equipment directly into the utility company
transformer your equipment would perform to the higher standards they
were designed in laboratories that have more perfect power. |
Q –
WHY DOES EQUIPMENT NOT
PERFORM WELL UNDER THESE CONDITIONS?
Answer
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Our
cities, your neighbors, have many more electrical appliances, air
conditioner compressors, computers, microwave ovens, TVs, digital
players and other apparatus with switch-mode power supplies all which
create noise, cross-talk, and your many appliances all operating on
the same circuit, along with additional power drains in our homes. |
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Continuous on-and-off cycling contaminates the performance of our
audio and video components. |
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The
length of the electrical wire carrying power into your homes worsens
this contamination. These wires are subject to their own fluctuations
and “hash” further destabilizing power supplies in homeowner’s audio
and video equipment. |
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With
the increase of digital equipment with switch-mode power supplies in
home automation equipment and other convenience gadgets we all love to
own, the degradations are becoming more common to urban, suburban and
rural settings. |
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No one
is immune, and it is much more than merely removing noise from the
line, or installing dedicated A.C. circuits. |
Q –
WHY CAN’T POWER LINE CONDITIONERS/SURGE PROTECTORS
CURE THIS PROBLEM?
Answer
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Standard methods of line conditioning perform as designed to filter
noise and suppress voltage spikes; however, they are wired in series
between your home wall outlets and your components through which the
electricity must travel to reach your equipment. |
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PLCs
contain air core chokes and small isolation transformers that add tens
to hundreds of linier feet of copper wire, thereby increasing
resistance on the line. This unwelcome added resistance, in effect
moves the power further away from your system, and chokes its
performance potential by robbing your audio and video of dynamics. |
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We
believe power line conditioners are more of a band aide than a cure.
You would never think to put a power line conditioner on your central
air conditioner, because it would never start. |
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With
RGPC global power management technology just by being on the same
circuit, air conditioners start up as if they were sitting next to the
utility company transformer. |
Q –
WHY CAN’T SINE WAVE RESHAPERS/GENERATORS SOLVE THIS
PROBLEM?
Answer
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Power
regenerators, perform as designed, convert AC power to DC, and then
back to AC. This technology was developed during the Second World War
to provide cleaner power on naval ships. |
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Wired
in series to the line, this approach has its own sonic signature.
Being their own power amplifiers, they consume as much or more energy
than they create. This wasted energy dissipates in the form of
substantial heat. |
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They
provide a local solution to front-end source components plugged
directly into them; however, they are limited as to the demands of
current hungry amplifiers and receivers that can cause the power
regenerators to shut down. Often demand outstrips supply. |
Q –
WHY VOLTAGE REGULATORS CANNOT CURE THIS PROBLEM?
Answer
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Your
equipment is designed to handle voltage swings of plus or minus 8%, so
rarely would you need to have a voltage regulator in our systems.
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Actually, when you increase voltage you decrease available current on
demand. If indeed you have sustained voltage below 100-volts in your
home, we recommend you should contact your utility company provider. |
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Should you have voltage sensitive equipment that is improperly
designed from the start you might consider purchasing a professional
grade voltage regulator. |
Q –
WHAT ABOUT BALANCED POWER ON 110-VOLT (120-Volt)
HOUSEHOLD ELECTRICITY?
Answer
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Whereas 240-volt equipment is set up to operate balanced (line wise),
because it has a common neutral with opposing windings in the power
transformer, we do not recommend balancing 120 volt A.C. power because
the equipment is not set up for balanced power. |
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All
along Richard Gray has advised customers that any attempt to balance
120-volt power will result in a ground 60 volts above true ground.
While the majority of cases will not see any difficulty, it does cause
the insulation in the power supply to see that voltage. |
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If you have to "float" any piece of equipment, a true isolation
transformer (soon to be available as the RGPC “SubStation”) would do a
much better job. |
Q –
HOW DOES RGPC DIFFER FROM ALL OTHER POWER RELATED
PRODUCTS?
Answer
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RGPC
is wired in parallel to the A.C. line, between the A.C. outlets and
the components, so it cannot limit current because it adds no
resistance to the line. |
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Wired
to the hot and neutral leg of the circuit, electricity doesn’t
actually flow through the device; therefore, power flows straight
through to your equipment. |
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It
restores back onto your soft or weak AC line instantaneous
high-current-on-demand to satisfy transients of power hungry
amplifiers and powered subwoofers. Names upon request. |
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To our knowledge it is the only power management device recommended by
so many manufacturers of amplifiers and video equipment. |
Q –
EXPLAIN HOW RGPC’S PARALLEL INDUCTOR REMOVES AC LINE
NOISE?
Answer
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Noise, is a catch all phrase which usually applies to random signals
that ride on top of the desired signal. Most noise on the AC line has
a fast rise time and is of short duration. |
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Most loads in your home are inductive; i.e., motors, televisions,
power supplies, hair dryers, air conditioners etc. With these
inductive loads in series to the AC line you get a shift in the AC
wave (power factor), and generates impulse noise. |
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The RGPC choke places an inductive load in parallel with the AC line
so you get a cancellation of the series load, thereby regenerating a
cleaner AC wave form. |
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This noise is random, of short duration and potentially high in
amplitude above the AC. The custom inductor of the RGPC, due to its
low impedance absorbs this noise, not allowing the signals to
proliferate past the unit. |
Q –
HOW DOES RGPC IMPROVE VIDEO PERFORMANCE?
Answer
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The
RGPC patented “electrical Fly Wheel effect” works cycle-to-cycle to
overcome lapses in an electrical circuit, absorbing all spikes and
filling in the dips, when demand momentarily overcomes supply.
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It yield a more consistent laboratory grade of noise free power
necessary for increased image depth, black level detail and color
fidelity on all video formats, including the latest projectors and
plasma screens. |
Q –
HOW TO EXPLAIN THIS HUGE TECHNOLOGICAL
ACCOMPLISHMENT?
Answer
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It is
best explained by analogy to a mechanical flywheel in a car, that
doesn’t create energy, but rather helps sustain it. |
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The
patented design includes an extremely large inductor surrounding a
unique core structure. |
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This inductor, one of the largest ones ever made, or “choke” is
positioned in parallel with the A.C. line providing the
straight-through path your components require to work as they were
designed. |
Q –
IS A CHOKE OR INDUCTOR THE SAME THING AS A
TRANSFORMER?
Answer
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Yes
and no, it is constructed like a transformer, with hundreds of feet
copper wire surrounding a proprietary iron core, but has it has two
taps rather than four. |
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An iron core choke, wired in a pi-network is not a new concept, and is
being used in some high-end audio products today for voltage
regulation. Although similar technology, it is not the same
application as the RGPC, and is wired in parallel to the line. |
Q –
HOW DOES THE RGPC INDUCTOR OPERATE AS A CAPACITOR?
Answer
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The
huge RGPC inductor operates as a reactive entity under
alternating-current conditions. It resists changes in current flow by
storing energy within a magnetic field. |
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When current passes through the inductor, a magnetic field accrues in
the core, and around the coil. When current ceases, the magnetic field
collapses, restoring stored energy to the circuit. |
Q –
WHY CAN’T YOU SEE OR HEAR RGPC IMPROVEMNTS MORE
QUICKLY?
Answer
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One of
our serious challenges is the desire on everyone’s part for instant
gratification; unfortunately, and although we ourselves hear and see
some difference almost immediately, our technology must be inserted
into the circuit at least overnight, and then simply unplug it while
the equipment is playing to witness the subtle to dramatic positive
improvements. |
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This is the same for the break-in period required for most
electronics. You would not plug a cold amplifier in and pull it out of
a circuit to determine a comparison to another cold amplifier. To make
meaningful comparisons an amplifier needs to warm up and break in
properly. |
Q –
DOES RGPC PROVIDE SURGE SUPRESSION?
Answer
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Yes, it provides
state-of-the-art dual-stage surge suppression both from the lethal
spikes and constant smaller surges that plague electric parts causing
eventual failure and making components work harder to overcome line
anomalies. |
Q –
HOW DO REGULAR SURGE PROTECTION DEVICES DIFFER FROM
RGPC?
Answer
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Conventional line
conditioners use various types of surge suppressors, most commonly
relying on an MOV (Metal Oxide Varister), to protect electronic
equipment from large energy surges or nearby lightning (EMP) strikes.
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Most MOVs are
sacrificial, designed to self-destruct when the big hit comes along;
unfortunately, in conventional PLCs, the smaller constant surges
continually bombard the MOV with extraordinary stress resulting in
fried bits that have to be replaced routinely. |
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These small
spikes pass through these MOVs and reach your sensitive electronics,
and with repeated abuse by exposure to these smaller voltage spikes
can eventually break down solid-state devices. |
Q –
HOW DOES THE RGPC DUAL SURGE SUPPRESSION SYSTEM
WORK?
Answer
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The RGPC giant “choke”
(weighs 20 lbs and has over 1000 feet of wire surrounding its core) is
the first line of defense. |
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It is designed to
place a very low resistive load in parallel with the line as
protection against all spikes that usually appear as DC-based,
short-term pulses. |
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With additional
RGPC units star-clustered in parallel within a circuit, the resistive
load becomes lower still and surge suppression becomes even more
effective. |
Q –
HOW DOES THE GIANT RGPC “CHOKE” PROTECT ITS INTERNAL
MOV?
Answer
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By analogy to
football, an RGPC unit has a 500-pound tackle (huge inductor)
protecting the quarterback (MOV). Without RGPC parallel surge
suppression technology leading interference, the spike would have been
passed along the line to do its dirty work. |
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RGPC technology
protects the on-board MOV as well as your sensitive electronics from
destruction by absorbing spikes and noise before they get to any level
high enough to cause the triggering of the MOV. Only in the RGPC does
the MOV not self-destruct, rather, it throws the surge over to blow
the internal in-line fast-blow fuse. |
Q –
ARE RGPC UNITS MANUFACTURED IN THE U.S.A.?
Answer
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YES, and without any
short cuts, we believe quality sound begins with quality transformer
magnetics, the basis from which engineers can create the proper sound
reproduction that satisfies the needs of today's demanding home
theater systems. |
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It is manufactured
under license by one of the most respected names in the industry,
Transformer Manufacturers, Inc. in Chicago. Celebrating 50 years of
manufacture, TMI takes pride in the manufacture of coils and
transformers for the audio and power industry. |
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Their processor
controlled winding equipment winds coils to exacting specifications
consistently every time. TMI does not compromise on materials.
Together, we select magnetic steel to maximize the performance with
minimal losses. |
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TMI’s
construction techniques minimize the potential noise and hum that is
inherent in high power equipment. TMI understands the industry and
understands the requirements of designers and customers. |
Q –
WHAT ABOUT QUALITY CONTROL?
Answer
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To date, with
well over 6000 units in service not one defective unit has been
returned for warranty repair or MOV replacement, nor do we expect QC
to ever be an issue due to the simplicity of our design.
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Q –
DOES RGPC OFFER A GOOD WARRANTY?
Answer
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Yes, an optional
Limited Five-Year Transferable Warranty when Warranty Registration
Form is returned to Richard Gray’s Power Company, LLC, with proof of
purchase from an Authorized RGPC Dealer, within 30 days from purchase.
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Failure to
register the Limited Five-Year Warranty will result in coverage being
restricted to the Limited One-Year Warranty with proof of purchase. |
Q –
SHOULD ALL COMPONENTS BE PLUGGED DIRECTLY INTO THE
RGPC UNITS?
Answer
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Since RGPC is wired in
parallel, it operates GLOBALLY within the same circuit. All equipment
plugged into the same circuit on which RGPC resides will receive the
full benefits from the RGPC line enhancement technology without having
to be plugged into the RGPC unit itself. |
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One entire modest home
theater system can receive full treatment from just one RGPC being
plugged into the same circuit. |
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On the other
hand, series type power line conditioners operate LOCALLY, which means
all equipment must be plugged into the PLC itself in order to remove
line noise. |
Q –
WHAT ABOUT POWER AMPLIFIERS AND POWERED SUBWOOFERS?
Answer
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We suggest you plug
your basic power amplifiers (not integrated or receivers) and powered
subwoofers directly into your wall outlets with the RGPC units plugged
into the adjacent duplex wall outlets to take full advantage of our
non-current-limiting parallel AC line enhancement and energy saving
technology. |
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Basic power amps and
powered subs do not need surge suppression because we feel their own
internal transformers adequately protect them. |
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All remaining
components should be plugged into the RGPC units themselves to take
full advantage of our dual stage surge suppression system. |
Q –
WHAT IS THE BEST WAY TO EVALUATE RGPC IN YOUR
SYSTEMS?
Answer
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Merely by plugging one
or more RGPCs in parallel somewhere within each A.C. circuit, with no
equipment plugged into it at all. Remember all equipment plugged into
the same circuit with a RGPC being on the line will receive RGPC’s
patented global power management enhancement. |
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Leave installed for
several hours to several days, and while playing the system, have
someone unplug them while you are sitting in the sweet spot and/or
watching your video picture. |
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The improvement will
be anywhere from subtle to dramatic depending upon the needs of your
system on your household electricity. |
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All components
on all circuits need be enhanced with RGPC for best results. |
Q –
SHOULD WE REMOVE POWER LINE CONDITIONERS AND SURGE
PROTECTORS?
Answer
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Yes, and maybe
not…While evaluating RGPC parallel technology (which means electricity
does not flow through our device; rather past it), we highly recommend
removing your traditional series type, current-limiting POWER LINE
CONDITIONER, not only from your system, but from the AC wall outlets
as well. |
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This is not to imply
that your PLC doesn't remove noise as claimed, rather that you may no
longer be satisfied with it's trade-offs with your equipment. In many
cases, PLCs and RGPC can work well together, but this compatibility
varies from system to system. |
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We suggest the
PLC can be retained for use on the incoming cable and telephone lines
that RGPC does not address. |
Q –
WHY INVEST IN A RGPC IF WE ARE CONSIDERING
PURCHASING MODEST EQUIPMENT?
Answer
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A more modest receiver
powered by a RGPC will perform better than a more up-scale model
without RGPC on the circuit. |
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It virtually
makes a boom box sound better, and even a few have purchased the
smallest RGPC to do just that. |
Q –
HOW MANY RGPC UNITS CAN I PUT INTO MY SYSTEM?
Answer
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Other than reasonable
financial constraints, and reaching a point of diminishing returns,
and the limitation of available AC receptacles, there does not seem to
be any technical limitation. |
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The more units
installed the higher the current on demand and the lower the noise
floor. If your equipment is split among different dedicated AC
circuits it is always better to place one RGPC on each circuit then
cluster them all on one circuit and leave some equipment on circuits
not treated with the parallel RGPC technology.
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Q –
WHY WOULD YOU CONSIDER USING ANYTHING ELSE?
Answer
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FEATURES |
BENEFITS |
COMPETITION |
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Stores and Releases
High-Current-on-demand |
Sound becomes more dynamic
with wider deeper sound stage, better bass impact. |
Not available |
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Patented “Electric
Flywheel” works cycle-to-cycle to overcome lapses in an A.C. line,
filling in the gaps when the demand momentarily overcomes supply. |
Yields a more laboratory
grade of current for increase in image depth and black level detail
color intensity on all video formats, including the latest projectors,
studio monitors and Plasma. |
Not available |
|
Absorbs all spikes and
fills in the dips to yield a more laboratory source of current. |
Components need not work
so hard to overcome a soft line, which means they operate more
efficiently, So fewer after installation service calls are required. |
Not available |
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Dual Stage Surge
Suppression |
State-of-the-art
protection from both the lethal spikes and constant smaller surges
that plague electronic parts causing eventual failure making
components work harder and therefore more inefficiently to overcome
line anomalies. |
Not available |
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MOV is protected from a
power surge by the huge parallel choke system. |
Only when a power surge
can penetrate the unique core structure does the MOV “see” the surge,
then, rather than self-destructing, it throws it to blow the fuse. |
Not available |
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Multiple RGPCs per system |
The more RGPC chokes
installed within a system and on each circuit, the more
high-current-on demand is attained, and the lower the noise floor. |
Not available |
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