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RICHARD GRAY’S POWER COMPANY, LLC

ANSWERS TO MOST FREQUENTLY ASKED QUESTIONS

Q –
HOW GOOD OR BAD IS YOUR HOUSEHOLD ELECTRICITY TODAY?
Answer

AC power is the “wild card” electronics face today.

Electricity supplied by your utility company to their transformers located on the street in front of your homes is quite good; unfortunately, the problem occurs between the street transformer and your home.

During most hours and based on the number of additional appliances are operating by you and your neighbors, you get electrical spikes, small power surges, that can damage your valuable equipment and rob them of maximum performance potential.

Ideally, if you could plug your home theater equipment directly into the utility company transformer your equipment would perform to the higher standards they were designed in laboratories that have more perfect power.

Q – WHY DOES EQUIPMENT NOT PERFORM WELL UNDER THESE CONDITIONS?
Answer

Our cities, your neighbors, have many more electrical appliances, air conditioner compressors, computers, microwave ovens, TVs, digital players and other apparatus with switch-mode power supplies all which create noise, cross-talk, and your many appliances all operating on the same circuit, along with additional power drains in our homes.

Continuous on-and-off cycling contaminates the performance of our audio and video components.

The length of the electrical wire carrying power into your homes worsens this contamination. These wires are subject to their own fluctuations and “hash” further destabilizing power supplies in homeowner’s audio and video equipment.

With the increase of digital equipment with switch-mode power supplies in home automation equipment and other convenience gadgets we all love to own, the degradations are becoming more common to urban, suburban and rural settings.

No one is immune, and it is much more than merely removing noise from the line, or installing dedicated A.C. circuits.

Q – WHY CAN’T POWER LINE CONDITIONERS/SURGE PROTECTORS CURE THIS PROBLEM?
Answer

Standard methods of line conditioning perform as designed to filter noise and suppress voltage spikes; however, they are wired in series between your home wall outlets and your components through which the electricity must travel to reach your equipment.

PLCs contain air core chokes and small isolation transformers that add tens to hundreds of linier feet of copper wire, thereby increasing resistance on the line. This unwelcome added resistance, in effect moves the power further away from your system, and chokes its performance potential by robbing your audio and video of dynamics.

We believe power line conditioners are more of a band aide than a cure. You would never think to put a power line conditioner on your central air conditioner, because it would never start.

With RGPC global power management technology just by being on the same circuit, air conditioners start up as if they were sitting next to the utility company transformer.

Q – WHY CAN’T SINE WAVE RESHAPERS/GENERATORS SOLVE THIS PROBLEM?
Answer

Power regenerators, perform as designed, convert AC power to DC, and then back to AC. This technology was developed during the Second World War to provide cleaner power on naval ships.

Wired in series to the line, this approach has its own sonic signature. Being their own power amplifiers, they consume as much or more energy than they create. This wasted energy dissipates in the form of substantial heat.

They provide a local solution to front-end source components plugged directly into them; however, they are limited as to the demands of current hungry amplifiers and receivers that can cause the power regenerators to shut down. Often demand outstrips supply.

Q – WHY VOLTAGE REGULATORS CANNOT CURE THIS PROBLEM?
Answer

Your equipment is designed to handle voltage swings of plus or minus 8%, so rarely would you need to have a voltage regulator in our systems.

Actually, when you increase voltage you decrease available current on demand. If indeed you have sustained voltage below 100-volts in your home, we recommend you should contact your utility company provider.

Should you have voltage sensitive equipment that is improperly designed from the start you might consider purchasing a professional grade voltage regulator.

Q – WHAT ABOUT BALANCED POWER ON 110-VOLT (120-Volt) HOUSEHOLD ELECTRICITY?
Answer

Whereas 240-volt equipment is set up to operate balanced (line wise), because it has a common neutral with opposing windings in the power transformer, we do not recommend balancing 120 volt A.C. power because the equipment is not set up for balanced power.

All along Richard Gray has advised customers that any attempt to balance 120-volt power will result in a ground 60 volts above true ground. While the majority of cases will not see any difficulty, it does cause the insulation in the power supply to see that voltage.

If you have to "float" any piece of equipment, a true isolation transformer (soon to be available as the RGPC “SubStation”) would do a much better job.

Q – HOW DOES RGPC DIFFER FROM ALL OTHER POWER RELATED PRODUCTS?
Answer

RGPC is wired in parallel to the A.C. line, between the A.C. outlets and the components, so it cannot limit current because it adds no resistance to the line.

Wired to the hot and neutral leg of the circuit, electricity doesn’t actually flow through the device; therefore, power flows straight through to your equipment.

It restores back onto your soft or weak AC line instantaneous high-current-on-demand to satisfy transients of power hungry amplifiers and powered subwoofers. Names upon request.

To our knowledge it is the only power management device recommended by so many manufacturers of amplifiers and video equipment.

Q – EXPLAIN HOW RGPC’S PARALLEL INDUCTOR REMOVES AC LINE NOISE?
Answer

Noise, is a catch all phrase which usually applies to random signals that ride on top of the desired signal. Most noise on the AC line has a fast rise time and is of short duration.

Most loads in your home are inductive; i.e., motors, televisions, power supplies, hair dryers, air conditioners etc. With these inductive loads in series to the AC line you get a shift in the AC wave (power factor), and generates impulse noise.

The RGPC choke places an inductive load in parallel with the AC line so you get a cancellation of the series load, thereby regenerating a cleaner AC wave form.

This noise is random, of short duration and potentially high in amplitude above the AC. The custom inductor of the RGPC, due to its low impedance absorbs this noise, not allowing the signals to proliferate past the unit.

Q – HOW DOES RGPC IMPROVE VIDEO PERFORMANCE?
Answer

The RGPC patented “electrical Fly Wheel effect” works cycle-to-cycle to overcome lapses in an electrical circuit, absorbing all spikes and filling in the dips, when demand momentarily overcomes supply.

It yield a more consistent laboratory grade of noise free power necessary for increased image depth, black level detail and color fidelity on all video formats, including the latest projectors and plasma screens.

Q – HOW TO EXPLAIN THIS HUGE TECHNOLOGICAL ACCOMPLISHMENT?
Answer

It is best explained by analogy to a mechanical flywheel in a car, that doesn’t create energy, but rather helps sustain it.

The patented design includes an extremely large inductor surrounding a unique core structure.

This inductor, one of the largest ones ever made, or “choke” is positioned in parallel with the A.C. line providing the straight-through path your components require to work as they were designed.

Q – IS A CHOKE OR INDUCTOR THE SAME THING AS A TRANSFORMER?
Answer

Yes and no, it is constructed like a transformer, with hundreds of feet copper wire surrounding a proprietary iron core, but has it has two taps rather than four.

An iron core choke, wired in a pi-network is not a new concept, and is being used in some high-end audio products today for voltage regulation. Although similar technology, it is not the same application as the RGPC, and is wired in parallel to the line.

Q – HOW DOES THE RGPC INDUCTOR OPERATE AS A CAPACITOR?
Answer

The huge RGPC inductor operates as a reactive entity under alternating-current conditions. It resists changes in current flow by storing energy within a magnetic field.

When current passes through the inductor, a magnetic field accrues in the core, and around the coil. When current ceases, the magnetic field collapses, restoring stored energy to the circuit.

Q – WHY CAN’T YOU SEE OR HEAR RGPC IMPROVEMNTS MORE QUICKLY?
Answer

One of our serious challenges is the desire on everyone’s part for instant gratification; unfortunately, and although we ourselves hear and see some difference almost immediately, our technology must be inserted into the circuit at least overnight, and then simply unplug it while the equipment is playing to witness the subtle to dramatic positive improvements.

This is the same for the break-in period required for most electronics. You would not plug a cold amplifier in and pull it out of a circuit to determine a comparison to another cold amplifier. To make meaningful comparisons an amplifier needs to warm up and break in properly.

Q – DOES RGPC PROVIDE SURGE SUPRESSION?
Answer

Yes, it provides state-of-the-art dual-stage surge suppression both from the lethal spikes and constant smaller surges that plague electric parts causing eventual failure and making components work harder to overcome line anomalies.

Q – HOW DO REGULAR SURGE PROTECTION DEVICES DIFFER FROM RGPC?
Answer

Conventional line conditioners use various types of surge suppressors, most commonly relying on an MOV (Metal Oxide Varister), to protect electronic equipment from large energy surges or nearby lightning (EMP) strikes.

Most MOVs are sacrificial, designed to self-destruct when the big hit comes along; unfortunately, in conventional PLCs, the smaller constant surges continually bombard the MOV with extraordinary stress resulting in fried bits that have to be replaced routinely.

These small spikes pass through these MOVs and reach your sensitive electronics, and with repeated abuse by exposure to these smaller voltage spikes can eventually break down solid-state devices.

Q – HOW DOES THE RGPC DUAL SURGE SUPPRESSION SYSTEM WORK?
Answer

The RGPC giant “choke” (weighs 20 lbs and has over 1000 feet of wire surrounding its core) is the first line of defense.

It is designed to place a very low resistive load in parallel with the line as protection against all spikes that usually appear as DC-based, short-term pulses.

With additional RGPC units star-clustered in parallel within a circuit, the resistive load becomes lower still and surge suppression becomes even more effective.

Q – HOW DOES THE GIANT RGPC “CHOKE” PROTECT ITS INTERNAL MOV?
Answer

By analogy to football, an RGPC unit has a 500-pound tackle (huge inductor) protecting the quarterback (MOV). Without RGPC parallel surge suppression technology leading interference, the spike would have been passed along the line to do its dirty work.

RGPC technology protects the on-board MOV as well as your sensitive electronics from destruction by absorbing spikes and noise before they get to any level high enough to cause the triggering of the MOV. Only in the RGPC does the MOV not self-destruct, rather, it throws the surge over to blow the internal in-line fast-blow fuse.

Q – ARE RGPC UNITS MANUFACTURED IN THE U.S.A.?
Answer

YES, and without any short cuts, we believe quality sound begins with quality transformer magnetics, the basis from which engineers can create the proper sound reproduction that satisfies the needs of today's demanding home theater systems.

It is manufactured under license by one of the most respected names in the industry, Transformer Manufacturers, Inc. in Chicago. Celebrating 50 years of manufacture, TMI takes pride in the manufacture of coils and transformers for the audio and power industry.

Their processor controlled winding equipment winds coils to exacting specifications consistently every time. TMI does not compromise on materials. Together, we select magnetic steel to maximize the performance with minimal losses.

TMI’s construction techniques minimize the potential noise and hum that is inherent in high power equipment. TMI understands the industry and understands the requirements of designers and customers.

Q – WHAT ABOUT QUALITY CONTROL?
Answer

To date, with well over 6000 units in service not one defective unit has been returned for warranty repair or MOV replacement, nor do we expect QC to ever be an issue due to the simplicity of our design.

Q – DOES RGPC OFFER A GOOD WARRANTY?
Answer

Yes, an optional Limited Five-Year Transferable Warranty when Warranty Registration Form is returned to Richard Gray’s Power Company, LLC, with proof of purchase from an Authorized RGPC Dealer, within 30 days from purchase.

Failure to register the Limited Five-Year Warranty will result in coverage being restricted to the Limited One-Year Warranty with proof of purchase.

Q – SHOULD ALL COMPONENTS BE PLUGGED DIRECTLY INTO THE RGPC UNITS?
Answer

Since RGPC is wired in parallel, it operates GLOBALLY within the same circuit. All equipment plugged into the same circuit on which RGPC resides will receive the full benefits from the RGPC line enhancement technology without having to be plugged into the RGPC unit itself.

One entire modest home theater system can receive full treatment from just one RGPC being plugged into the same circuit.

On the other hand, series type power line conditioners operate LOCALLY, which means all equipment must be plugged into the PLC itself in order to remove line noise.

Q – WHAT ABOUT POWER AMPLIFIERS AND POWERED SUBWOOFERS?
Answer

We suggest you plug your basic power amplifiers (not integrated or receivers) and powered subwoofers directly into your wall outlets with the RGPC units plugged into the adjacent duplex wall outlets to take full advantage of our non-current-limiting parallel AC line enhancement and energy saving technology.

Basic power amps and powered subs do not need surge suppression because we feel their own internal transformers adequately protect them.

All remaining components should be plugged into the RGPC units themselves to take full advantage of our dual stage surge suppression system.

Q – WHAT IS THE BEST WAY TO EVALUATE RGPC IN YOUR SYSTEMS?
Answer

Merely by plugging one or more RGPCs in parallel somewhere within each A.C. circuit, with no equipment plugged into it at all. Remember all equipment plugged into the same circuit with a RGPC being on the line will receive RGPC’s patented global power management enhancement.

Leave installed for several hours to several days, and while playing the system, have someone unplug them while you are sitting in the sweet spot and/or watching your video picture.

The improvement will be anywhere from subtle to dramatic depending upon the needs of your system on your household electricity.

All components on all circuits need be enhanced with RGPC for best results.

Q – SHOULD WE REMOVE POWER LINE CONDITIONERS AND SURGE PROTECTORS?
Answer

Yes, and maybe not…While evaluating RGPC parallel technology (which means electricity does not flow through our device; rather past it), we highly recommend removing your traditional series type, current-limiting POWER LINE CONDITIONER, not only from your system, but from the AC wall outlets as well.

This is not to imply that your PLC doesn't remove noise as claimed, rather that you may no longer be satisfied with it's trade-offs with your equipment. In many cases, PLCs and RGPC can work well together, but this compatibility varies from system to system.

We suggest the PLC can be retained for use on the incoming cable and telephone lines that RGPC does not address.

Q – WHY INVEST IN A RGPC IF WE ARE CONSIDERING PURCHASING MODEST EQUIPMENT?
Answer

A more modest receiver powered by a RGPC will perform better than a more up-scale model without RGPC on the circuit.

It virtually makes a boom box sound better, and even a few have purchased the smallest RGPC to do just that.

Q – HOW MANY RGPC UNITS CAN I PUT INTO MY SYSTEM?
Answer

Other than reasonable financial constraints, and reaching a point of diminishing returns, and the limitation of available AC receptacles, there does not seem to be any technical limitation.

The more units installed the higher the current on demand and the lower the noise floor. If your equipment is split among different dedicated AC circuits it is always better to place one RGPC on each circuit then cluster them all on one circuit and leave some equipment on circuits not treated with the parallel RGPC technology.

Q – WHY WOULD YOU CONSIDER USING ANYTHING ELSE?
Answer

FEATURES

BENEFITS

COMPETITION

Stores and Releases High-Current-on-demand

Sound becomes more dynamic with wider deeper sound stage, better bass impact.

Not available

Patented “Electric Flywheel” works cycle-to-cycle to overcome lapses in an A.C. line, filling in the gaps when the demand momentarily overcomes supply.

Yields a more laboratory grade of current for increase in image depth and black level detail color intensity on all video formats, including the latest projectors, studio monitors and Plasma.

Not available

Absorbs all spikes and fills in the dips to yield a more laboratory source of current.

Components need not work so hard to overcome a soft line, which means they operate more efficiently, So fewer after installation service calls are required.

Not available

Dual Stage Surge Suppression

State-of-the-art protection from both the lethal spikes and constant smaller surges that plague electronic parts causing eventual failure making components work harder and therefore more inefficiently to overcome line anomalies.

Not available

MOV is protected from a power surge by the huge parallel choke system.

Only when a power surge can penetrate the unique core structure does the MOV “see” the surge, then, rather than self-destructing, it throws it to blow the fuse.

Not available

Multiple RGPCs per system

The more RGPC chokes installed within a system and on each circuit, the more high-current-on demand is attained, and the lower the noise floor.

Not available

 

 

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